FreeScout: Cross-mailbox conversation existence / internal-id disclosure via the search-by-number (`#`) shortcut (missing mailbox authorization)
CVSS score
4.3
EPSS probability
—
Risk score
0.4
Published
11 h ago
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Impact on My Inventory
Only the personal products you have added to your account are assessed; an organisation's inventory does not appear here.
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Vulnerability description
DayBreach AI Explanation
Verified against sourcesSources read
1
Source agreement
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Evidence confidence
%55
Short explanation
An authorization bypass in FreeScout allows an authenticated agent to confirm conversation existence across mailboxes and learn internal identifiers [S0]. The issue stems from the search-by-number shortcut within ConversationsController omitting the mailbox filter [S0].
Unauthorized users can confirm the existence of conversations in mailboxes they cannot access and learn internal identifiers [S0].
What should be done?
- Follow the vendor advisory
- Apply updates where applicable
Chain of evidence and sources
FreeScout, 1.8.226 sürümünden önce, numarayla arama kısayolunda posta kutusu filtresi uygulamaz.
Yetkilendirme eksikliği nedeniyle mesaj içerikleri, ekler veya müşteri verileri ifşa edilmez.
Show the technical text from the sources
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, the search-by-number shortcut in ConversationsController::search() resolves a user-controlled ticket number without applying the mailbox filter or view policy used by the normal search path. An authenticated non-admin agent who is a member of at least one mailbox can request /search with a hash-prefixed ticket number and use the 302 Location header to confirm that a conversation exists in a different mailbox the agent cannot access and learn its internal conversation and folder identifiers. The destination conversation remains protected, so this issue does not disclose message content, attachments, or customer data. This issue is fixed in version 1.8.226.
CVSS vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
CWE: CWE-200, CWE-639
This explanation was compiled automatically from the source records. Scores, active exploitation, patch and exploit status come straight from the sources.
IMPACT: Affected Products and Software
Affected Products
The following products are affected by CVE-2026-62851 vulnerability. Where our threat engine knows the exact affected versions, they are listed below.
| ID | VENDOR | PRODUCT | ACTION |
|---|---|---|---|
| 1 | freescout-help-desk | freescout | View |
RED HAT CSAF/VEX: Product Impact Check
SCORING: CVSS from Multiple Sources
CVSS Scores
The Common Vulnerability Scoring System is a standardised framework for assessing the severity of vulnerabilities in software and systems. We collect and display CVSS scores from several sources for each CVE.
| SCORE | VERSION | SEVERITY | VECTOR | SOURCE |
|---|---|---|---|---|
| 4.3 | CVSS V3_1 | MEDIUM | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N | CVE CNA |
| 4.3 | CVSS V31 | MEDIUM | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N | NVD |
Patch and Remediation Guide
Solution & Remediation Advisory
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Public exploit and active exploitation status
Verified exploit intelligence
No verified public PoC, exploit repository or Metasploit module has been found for this CVE yet.
Weakness Classification and Attack Patterns (CWE & CAPEC)
CWE - Common Weakness Enumeration
While CVE identifies specific instances of vulnerabilities, CWE categorises the common flaws or weaknesses that can lead to vulnerabilities. CVE-2026-62851 is associated with the following CWEs:
Common Attack Pattern Enumeration and Classification (CAPEC)
Common Attack Pattern Enumeration and Classification (CAPEC) stores attack patterns, which are descriptions of the common attributes and approaches employed by adversaries to exploit the CVE-2026-62851 weaknesses.
Attack Vector and Accessibility
Official Sources and Advisories
CVSS Vector Radar Chart
4.3 / 10Vulnerability Scoring Details
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:NYama durumu bilinmiyor
Weakness Type (CWE & CAPEC)
Similar Vulnerabilities
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