FreeScout: a restricted agent can lift their own admin-imposed "see only assigned conversations" restriction via profile save
CVSS score
7.1
EPSS probability
—
Risk score
0.7
Published
11 h ago
Resmî kaynaklarda yeterli kanıt bulunamadı. Bu sonuç “yama yok” anlamına gelmez.
Impact on My Inventory
Only the personal products you have added to your account are assessed; an organisation's inventory does not appear here.
Checking session…
Vulnerability description
DayBreach AI Explanation
Verified against sourcesSources read
1
Source agreement
Tam uyum
Evidence confidence
%55
Short explanation
In FreeScout prior to version 1.8.231, a restricted agent can lift their own administrator-imposed conversation restrictions via the profile form. This allows unauthorized data access and modification.
This vulnerability allows a low-privileged user to bypass administrative controls and access or modify conversations assigned to other agents.
What should be done?
- Update to version 1.8.231 or later
- Follow vendor advisories
Chain of evidence and sources
FreeScout 1.8.231 öncesi sürümlerde kısıtlı ajanlar profil kaydetme yoluyla atanan konuşma kısıtlamalarını kaldırabilir.
UsersController::profileSave() işlevi düzenleyicinin yönetici olup olmadığını kontrol etmez.
Show the technical text from the sources
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.
CVSS vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N
CWE: CWE-269, CWE-284
This explanation was compiled automatically from the source records. Scores, active exploitation, patch and exploit status come straight from the sources.
IMPACT: Affected Products and Software
Affected Products
The following products are affected by CVE-2026-103985 vulnerability. Where our threat engine knows the exact affected versions, they are listed below.
| ID | VENDOR | PRODUCT | ACTION |
|---|---|---|---|
| 1 | freescout-help-desk | freescout | View |
RED HAT CSAF/VEX: Product Impact Check
SCORING: CVSS from Multiple Sources
CVSS Scores
The Common Vulnerability Scoring System is a standardised framework for assessing the severity of vulnerabilities in software and systems. We collect and display CVSS scores from several sources for each CVE.
| SCORE | VERSION | SEVERITY | VECTOR | SOURCE |
|---|---|---|---|---|
| 7.1 | CVSS V3_1 | HIGH | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N | CVE CNA |
| 7.1 | CVSS V31 | HIGH | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N | NVD |
Patch and Remediation Guide
Solution & Remediation Advisory
İncelenen resmî kaynaklarda yama durumu doğrulanamadı. Bu sonuç “yama yok” anlamına gelmez.
Public exploit and active exploitation status
Verified exploit intelligence
No verified public PoC, exploit repository or Metasploit module has been found for this CVE yet.
Weakness Classification and Attack Patterns (CWE & CAPEC)
CWE - Common Weakness Enumeration
While CVE identifies specific instances of vulnerabilities, CWE categorises the common flaws or weaknesses that can lead to vulnerabilities. CVE-2026-103985 is associated with the following CWEs:
Common Attack Pattern Enumeration and Classification (CAPEC)
Common Attack Pattern Enumeration and Classification (CAPEC) stores attack patterns, which are descriptions of the common attributes and approaches employed by adversaries to exploit the CVE-2026-103985 weaknesses.
Attack Vector and Accessibility
Official Sources and Advisories
CVSS Vector Radar Chart
7.1 / 10Vulnerability Scoring Details
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:NYama durumu bilinmiyor
Weakness Type (CWE & CAPEC)
Similar Vulnerabilities
Get this vulnerability through the API
Affected products, version ranges, exploitation status and patch information in a single request, with a free key.
curl -H "x-api-key: $DAYBREACH_API_KEY" \ "https://api.daybreach.dev/api/v1/intel/cves/CVE-2026-103985"