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CVE-2026-103984Proof of concept (PoC) published · CISA

FreeScout: Incomplete fix for CVE-2026-40570: load_customer_info exposes cross-visibility customer PII

CVSS score

6.5

EPSS probability

—

Risk score

0.7

Published

8 h ago

OverviewPublic Exploits (0)NewsroomVulnerability Timeline
Patch status has not yet been verified

Resmî kaynaklarda yeterli kanıt bulunamadı. Bu sonuç “yama yok” anlamına gelmez.

Impact on My Inventory

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Vulnerability description

DayBreach AI Explanation

Verified against sources

CVE-2026-103984 FreeScout Vulnerability

Sources read

1

Source agreement

Tam uyum

Evidence confidence

%55

Short explanation

The load_customer_info AJAX action in FreeScout exposes cross-visibility customer personally identifiable information when visibility limits are enabled.

Why does it matter?

Unauthorized agents can bypass customer visibility checks to retrieve sensitive profiles and confidential internal notes.

What should be done?

  • Monitor vendor advisories and updates
  • Apply version updates as available
Chain of evidence and sources2 verified claims

FreeScout, limit_user_customer_visibility etkinken load_customer_info eylemiyle müşteri PII verilerini ifşa eder.

S0 · daybreach-canonicalS1 · cvelist

Bu sorun CVE-2026-40570 için eksik bir düzeltme niteliğindedir.

S0 · daybreach-canonicalS1 · cvelist
Show the technical text from the sources

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limit_user_customer_visibility is enabled, the load_customer_info AJAX action performs a global lookup using an attacker-controlled customer email and checks only whether the agent can access a separately supplied mailbox. A non-admin agent can name an accessible mailbox and retrieve an unrelated customer's rendered profile without invoking CustomerPolicy::view(). The response can expose names, email addresses, phone numbers, company and job information, postal addresses, social profiles, websites, and confidential internal agent notes. This issue is fixed in version 1.8.231.

CVSS vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

CWE: CWE-862

This explanation was compiled automatically from the source records. Scores, active exploitation, patch and exploit status come straight from the sources.

IMPACT: Affected Products and Software

Affected Products

The following products are affected by CVE-2026-103984 vulnerability. Where our threat engine knows the exact affected versions, they are listed below.

IDVENDORPRODUCTACTION
1freescout-help-deskfreescout View
Total affected vendors: 1|Products: 1

RED HAT CSAF/VEX: Product Impact Check

Red Hat has not yet published a CSAF/VEX impact record for this CVE. This does not mean “not affected”.

SCORING: CVSS from Multiple Sources

CVSS Scores

The Common Vulnerability Scoring System is a standardised framework for assessing the severity of vulnerabilities in software and systems. We collect and display CVSS scores from several sources for each CVE.

SCOREVERSIONSEVERITYVECTORSOURCE
6.5CVSS V3_1MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:NCVE CNA
6.5CVSS V31MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:NNVD

Patch and Remediation Guide

Solution & Remediation Advisory

Patch status unknown

İncelenen resmî kaynaklarda yama durumu doğrulanamadı. Bu sonuç “yama yok” anlamına gelmez.

Confirm the affected product and version against the source evidence above.
Restrict access to internet-facing services and apply network segmentation.
Until a patch is confirmed, follow the vendor advisory; do not read an unknown status as “no patch”.
Monitor server logs and network endpoints for signs of anomalous execution.

Public exploit and active exploitation status

Verified exploit intelligence

No verified public PoC, exploit repository or Metasploit module has been found for this CVE yet.

Weakness Classification and Attack Patterns (CWE & CAPEC)

CWE - Common Weakness Enumeration

While CVE identifies specific instances of vulnerabilities, CWE categorises the common flaws or weaknesses that can lead to vulnerabilities. CVE-2026-103984 is associated with the following CWEs:

CWE-862: Common Weakness Enumeration Entry CWE-862

Common Attack Pattern Enumeration and Classification (CAPEC)

Common Attack Pattern Enumeration and Classification (CAPEC) stores attack patterns, which are descriptions of the common attributes and approaches employed by adversaries to exploit the CVE-2026-103984 weaknesses.

CAPEC-66: SQL InjectionCAPEC-126: Path TraversalCAPEC-28: OS Command Injection

Attack Vector and Accessibility

ExposureAğ üzerinden
PermissionsLow
UserGerekmiyor

Official Sources and Advisories

https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-cr68-27qv-p5m4vendor-advisoryhttps://github.com/freescout-help-desk/freescout/commit/f0f8fd56253f1d7f42569ad30fb96375a473817avendor-advisoryhttps://github.com/freescout-help-desk/freescout/releases/tag/1.8.231vendor-advisory

CVSS Vector Radar Chart

6.5 / 10
Attack VectorNetworkComplexityLowPrivilegesLowUser Interact.NoneConfidentialityLowIntegrityNoneAvailabilityNone

Vulnerability Scoring Details

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredLow privileges
User InteractionNone required
Confidentiality (Gizlilik)Low
Integrity (Bütünlük)None
Availability (Erişilebilirlik)None

Yama durumu bilinmiyor

İncelenen resmî kaynaklarda yama durumu doğrulanamadı. Bu sonuç “yama yok” anlamına gelmez.

Follow the vendor

F
freescout-help-desk logo
freescout-help-desk

Weakness Type (CWE & CAPEC)

CWE-862

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